STORE POLICY
Customer Care
​
We encourage our customers to contact our team at "contact@claybae.com.au" or via the chat option and we will respond within 48 hours. Our team members at Claybae strive for excellence and professionalism in providing customer service within the limits of available, well-managed resources. To accomplish this mission, we agree upon these values: Anticipating the needs of our customers and planning accordingly. Listening and understanding carefully and giving full consideration to the requests and concerns of our customers. Communicating honestly, courteously, and knowledgeably, Providing follow-through for our customers promptly, responsibly, and efficiently Serving with pride, commitment, and high ethical standards.
Privacy & Safety
​
Claybae is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
​
Person Information that can be used to identify you as an individual. The type of information we collect from you depends on how you use our website.
​
Cookies
Cookies are used on this website to collect information on how you use the site. Most web browsers are set to accept cookies. When you visit https://claybae.com.au/ our servers along with Google Analytics and other third-party programs track and record information that your browser sends. This data may include your IP address, pages viewed, product viewed, referring sites, time spent on the site, product purchase information, and other statistics relating to browsing behaviors.
This information does not identify an individual and is only used to aggregate and analyze information to improve our product offering and user experience, store what’s in your shopping basket, and ensure our marketing is relevant.
If you do not wish to receive any cookies you may set your browser to refuse cookies. Please note; that if you do not accept cookies, you may have difficulty using some site functions.
​
Secure online payment
​
There are several payment methods you can use when purchasing products from our website. Where you are directed to a third-party website their privacy policy will govern the use of your information.
The payment process through our website is protected by industry-standard encryption.
​
Payment Methods
​
Credit / Debit Cards - PAYPAL